Returns & Refunds Policy – TechForGood UK
We want you to be completely satisfied with your purchase. This policy explains your rights and our procedures in line with UK consumer law.
Your legal right to cancel
If you have bought from us online or by phone, you have the legal right to cancel your order within 14 days of the day after you receive the goods, without giving a reason.
Once you tell us you wish to cancel, you then have a further 14 days to return the goods.
To exercise your right to cancel, please email hello@techforgood.co.uk or write to us at the address below. You may also use the model cancellation form available on request, but this is not required.
Condition of goods on return
You may inspect the goods as you would in a shop. You are liable for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning. We do not require goods to be unused or in sealed packaging for you to cancel, but we may deduct an amount from your refund if the value has been reduced.
Refunds
If you cancel under your statutory rights:
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We will refund the price you paid for the goods, including our basic standard delivery charge (but not any premium delivery you selected).
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Refunds are made within 14 days of us receiving the goods back or you providing proof of return, whichever is earlier.
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Refunds will be made to your original payment method.
Return costs
If you cancel because you changed your mind, you will need to pay the cost of returning the goods. If the goods are faulty, damaged or not as described, we will cover the return cost.
To help us process your return quickly, please contact us at hello@techforgood.co.uk to request a Return Material Authorisation (RMA) number and we will provide the correct warehouse return address. Please keep proof of posting.
Faulty or mis-described goods
Your legal rights under the Consumer Rights Act 2015 apply in addition to your cancellation rights:
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You have a short-term right to reject faulty goods within 30 days of delivery for a full refund.
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After 30 days, you may be entitled to a repair or replacement, and if that is not possible, a price reduction or final right to reject.
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These rights last up to six years in England and Wales (five in Scotland).
Items that cannot be cancelled
The right to cancel does not apply to:
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Custom-made or personalised products.
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Sealed audio, video or computer software if unsealed after delivery.
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Digital content once download or streaming has begun, if you consented to immediate supply and acknowledged your right to cancel would be lost.
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Goods liable to deteriorate or expire rapidly.
Gift cards are non-refundable.
Exchanges
If you would like an exchange, please return the unwanted item and place a new order.
Contact us
TechForGood Ltd
Email: hello@techforgood.co.uk