- DEFINITIONS
“Customer” means the person(s), firm, business or company who purchases the Products from TechForGood UK.
“Conditions” means these standard terms and conditions of sale and supply.
“Contract” means any contract between TechForGood and the Customer for the sale and/or supply of Products to which these Conditions apply, comprising an Order Acknowledgement, these Conditions and any applicable Special Conditions.
“Order Acknowledgement” means TechForGood UK’s written acceptance of an order, signed by an authorised representative of TechForGood UK, in the form of an order acknowledgement, whether delivered to the Customer by email or otherwise.
“Products” means goods or services agreed in the Contract to be supplied to the Customer by TechForGood UK.
“Special Conditions” means all specific conditions relating to the sale or supply of Products to the Customer (including, but not limited to, descriptions, prices and specified places and dates of supply) contained in or referred to in the Order Acknowledgement.
“TechForGood UK” means TechForGood Limited, a company incorporated in England and Wales (company number 14604381) whose registered office is situated at Mistle House, Long Royd Road, Sowerby Bridge, HX61NX.
- APPLICATION OF THESE CONDITIONS
2.1 These Conditions shall apply to and shall be deemed to be incorporated into any Order Acknowledgement as if set out therein except where and to the extent that TechForGood UK and the Customer execute a separate written agreement with respect to such Order Acknowledgement or the Products referred to therein.
2.2 No other terms or conditions (including, without limitation, any terms or conditions delivered by the Customer to TechForGood UK at any time, whether before or after these Conditions are provided to the Customer) shall apply to any Order Acknowledgement, or to any Products referred to therein, except as expressly provided for in these Conditions.
2.3 If there is a conflict between these Standard Terms and Conditions and the Special Conditions then these Standard Terms and Conditions shall prevail unless expressly and specifically amended by the Special Conditions.
2.4 Where TechForGood UK provides or otherwise notifies the Customer of any third party or other Product-specific terms that are applicable to any Products, the Customer shall comply at all times with such terms; and indemnify TechForGood UK and keep TechForGood UK fully and effectively indemnified against all actions, claims and proceedings and all losses, costs, damages and expenses suffered, made or incurred by TechForGood UK or any member of its group as a consequence of or in connection with the Customer’s failure to comply with such terms.
- QUOTATIONS AND PRICES
3.1 Any quotation made by TechForGood UK is subject to TechForGood UK obtaining satisfactory credit and payment references in respect of the Customer. A quotation shall, unless otherwise stated therein, remain open for acceptance for 14 days only after which time it shall lapse and cease to be binding on TechForGood UK. Every quotation is subject to revision by TechForGood UK for errors and omissions and increase in price in accordance with Condition 3.2 below.
3.2 Prices are based on current costs and charges for the Products at the date of quotation or at such earlier date as may be specified by TechForGood UK. Prices may be increased by TechForGood UK to take into account any change in such costs or charges for Products. Confirmed purchase orders billed on a periodic basis shall be invoiced at the price in effect at the date of invoice, all other confirmed purchase orders shall be invoiced at the price in effect at the time of TechForGood UK’s acceptance of the order.
3.3 Unless otherwise stated by TechForGood UK in the quotation or Order Acknowledgement prices exclude any and all delivery charges (including, without limitation, transportation, packing and transit insurance costs), out-of-pocket costs and expenses, duties, levies and taxes (including, without limitation, VAT) and any credit card payment fees. All such sums shall be payable by the Customer in addition to the prices quoted.
- DELIVERY
4.1 TechForGood UK shall supply Products to the Customer in accordance with the relevant Contract.
4.2 Delivery of any goods comprised in the Products shall be deemed to take place when the goods are delivered by or on behalf of TechForGood UK or the Customer or a person contracted by the Customer to transport the goods otherwise takes physical possession of the goods. Risk of loss or damage to such goods shall pass to the Customer at the time of delivery. Notwithstanding the foregoing, risk of loss or damage to goods which are returned to TechForGood UK for the purposes of providing the Products shall remain with the Customer at all times.
4.3 Any delivery date for any Product given by TechForGood UK is given as an estimate only and TechForGood UK shall in no event be liable for delays in delivery. Time shall not be of the essence for delivery of any order between TechForGood UK and the Customer. TechForGood UK shall not be responsible for any delay or failure to deliver due to any act or circumstances beyond TechForGood UK’s reasonable control.
4.4 TechForGood UK shall be entitled to use any method or means of transportation to deliver Products and may despatch the Products in multiple shipments.
4.5 TechForGood UK reserves the right to charge for delivery on any order. If your order contains large and or heavy items or unusual delivery circumstances, we reserve the right to provide a delivery quote that must be accepted prior to shipment.
4.6 Orders will have the charges added during the order completion phase.
4.7 Free delivery is offered for orders over £300 for a single product.
4.8 Orders less than £300 or for multiple products are shipped at a flat rate of £10 + VAT.
4.9 All items on an order placed via the TechForGood UK website will be delivered to the address specified during the checkout process. Items cannot be split for separate delivery addresses when ordering via the website.
4.10 Once an order has been placed on the TechForGood UK website you are unable to change the delivery address.
4.11 Please contact TechForGood UK at orders@TechForGoodUK.org if you would like to make a change once an order has been processed.
4.12 All delivery prices quoted exclude VAT.
4.13 TechForGood UK requires someone to be available to receive orders at the specified address during business hours. If no-one is available, we reserve the right to charge a redelivery fee of £15 + VAT for each subsequent attempt.
4.14 If an order is cancelled following a failed delivery attempt, but the same products are reordered again within 30 days to the same address, a £15 + VAT delivery charge will be added to the new order.
4.15 Orders are dispatched Monday to Friday (excluding bank holidays).
4.16 Any orders placed on a Saturday or Sunday will be processed and dispatched on either the next business day or when stock is available depending on which occurs first.
4.17 TechForGood UK is unable to deliver any orders to Post Office Boxes. If an order is placed with a Post Office Box address, we will contact you for a physical address.
4.18 Electronic products such as licenses and warranties do not incur any freight charge.
4.19 SPECIALISED FREIGHT services for deliveries are available. This offer excludes items that are deemed to contain dangerous goods or for a specialist delivery. Specialist delivery services includes; delivery of oversized or overweight items (above 40KG), delivery above street level, unlevel access, unpacking, rubbish removal, breakdown and/or pallets. Please contact us if you require a specialised freight quote.
Contact us:
You can contact us about this shipping and returns policy by emailing:
Email us with the words "shipping and returns" in your email subject line
5.STORAGE
5.1 If TechForGood UK does not receive from the Customer sufficient instructions to enable it to despatch any Products within 7 days after notifying the Customer that the Products are ready for despatch, TechForGood UK shall be entitled to arrange storage of the Products, either at its own premises or elsewhere, on the Customer’s behalf and all charges for storage, insurance, transport and demurrage (including TechForGood UK’s charges for storage and incidental expenses) shall be payable by the Customer. The Products shall be deemed to have been despatched and the risk therein shall be deemed to have passed to the Customer on the date of despatch.
- TRANSPORTATION
6.1 In the event of any cancellation by the Customer of all or part of an order less than 72 hours before the relevant estimated delivery date the Customer shall, if so required by TechForGood UK, pay to TechForGood UK a cancellation charge equal to 25% of the order value, with a minimum charge of £25.
6.2 Orders for Products specifically made for the Customer are not able to be cancelled.
- RETURNS
7.1 You can return items that:
- a) Are DOA (dead on arrival)
- b) Are damaged
- c) Were incorrectly supplied by TechForGood UK; or
- d) If you change your mind. Please note change of mind returns are discretionary and will not be considered if sealed packaging has been broken or tampered with; or if your request is made more than 7 days after you receive the item.
7.2 All return requests are time-bound and subject to approval.
7.3 When you take delivery of our product, you must inspect it immediately. You must report to us in writing any damage, suspected defects or incorrect supply which must be received by us within 7 days of delivery otherwise we may refuse any claim you make. If our product is damaged when we deliver it to you, we may accept its return and replace it with an equivalent product or credit you with the price paid, at our option. You must comply with any reporting requirements imposed by either us or a Third-Party Supplier. To return any product to us, you must obtain a Return Material Authorisation Number (RMA#) from us by contacting returns@TechForGoodUK.org
7.4 If you received item/s that were not in accordance with your order, we will accept the return of our product, if your proof of purchase is provided, and the product/s is returned to us in its original condition within 14 days of the RMA# being issued by us.
7.5 If you change your mind and you wish to return to us our product which we have correctly supplied to order you must let us know within 7 days of the date of delivery. We will only accept change of mind returns if original sealed packaging remains intact. If we agree to the return of such product we may charge you a handling or re-stocking fee of between £50.00 per product or 10% of the price of product returned plus any delivery costs. If we accept the return of product which was specifically produced to your specifications or has been damaged or altered by you, we will not credit you with the price paid for it.
7.6 Electronic products such as software licenses and warranties cannot be returned if you change your mind. Please check your quote carefully to ensure that the stock-keeping-units (SKUs) match the product that you would like to order. Please also be advised that software licenses and maintenance agreements are subject to a variable minimum term. If you wish to cancel the agreement prior to expiry of the term, early termination charges will apply. This charge consists of pay out of the remainder of the term and a £125.00 Ex VAT administration fee.
7.7 For change of mind returns, you are responsible for the cost of returning products to us and liability for the product remains yours until such time as our warehouse receives the items.
7.8 Shipping fees, credit card fees and bank charges are non-refundable.
- PAYMENT
8.1 The Customer shall pay to TechForGood UK all fees, charges, costs and expenses set out in the relevant Contract.
8.2 Unless specifically agreed otherwise in writing, all amounts owed by the Customer to TechForGood UK shall be paid in UK pounds sterling within 30 days of the date of the invoice by such means as TechForGood UK may specify from time to time.
8.3 Any payment to be made under the Contract shall be made in full, free and clear of any set-off, restriction, condition or counterclaim and without any deduction or withholding for or on account of tax, save as required by law. If any such deduction or withholding is required by law to be made the Customer shall pay to TechForGood UK such additional amount as will ensure that TechForGood UK receives the same total amount that it would have received if no such withholding or deduction had been required.
8.4 TechForGood UK may invoice the Customer at any time after the Products have been despatched or provided and TechForGood UK reserves the right to invoice the Customer for Products delivered in instalments after each such instalment has been despatched or provided.
8.5 Time for payment shall be of the essence and failure by the Customer to make full payment by the due date shall entitle TechForGood UK, without prejudice to any other right or remedy available to it, to suspend or cancel any further deliveries to the Customer and to suspend or cancel any order then existing between TechForGood UK and the Customer.
8.6 TechForGood UK shall be entitled to charge interest on any invoiced amount which is not paid by the Customer on the due date on a daily basis from the date the amount fell due to the actual date of payment (inclusive) at a rate of 4% per annum over the base lending rate of the Bank of England from time to time.
8.7 The Customer must notify TechForGood UK in writing of any errors within the invoice within 7 days of the date of the invoice.
8.8 The Customer’s credit limit may be amended or withdrawn without prior notice.
8.9 Title to any goods supplied to the Customer shall pass only upon payment in full for such goods in cleared funds. Whilst ownership of any Products remain with TechForGood UK, the Customer shall:
- (A) hold such Products on a fiduciary basis as TechForGood UK’s bailee;
- (B) store such Products (at no cost to TechForGood UK) so that they are readily identifiable as the property of TechForGood UK;
- (C) not destroy, mark or obscure any identifying label or packaging on or relating to such Products;
- (D) maintain such Products in satisfactory condition insured on TechForGood UK’s behalf for their full price against all risks to the reasonable satisfaction of TechForGood UK. On request the Customer shall produce the policy of insurance to TechForGood UK; and
- (E) hold the proceeds of the insurance referred to in Condition 8.9(D) on trust for TechForGood UK and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
- WARRANTIES
9.1 TechForGood UK shall deliver any services to be delivered by TechForGood UK and comprised within the Products with reasonable skill and care.
9.2 Any warranty offered by any Product manufacturer will be passed onto the Customer to the extent permitted by the terms of such warranty. TechForGood UK’s sole obligation under this Condition 9.2 shall be at its option to repair or replace (or procure the repair or replacement of) the Products or any part thereof to the extent provided for pursuant to the applicable manufacturer’s warranty.
9.3 TechForGood UK does not warrant that any Product purchased by the Customer is compatible with the Customer’s own, or any third party, hardware or software. The Customer is advised to contact the manufacturers direct to ascertain compatibility of hardware and software.
9.4 Without prejudice to anything in this Condition 9, the Customer shall carefully inspect the Products on delivery and TechForGood UK shall not be liable for the delivery of faulty Products unless written notice is given to TechForGood UK within 7 days of the date upon which the Products were delivered or, in respect of latent defects not apparent on immediate inspection, within 7 days of the date upon which the defect was discovered.
9.5 TechForGood UK reserves the right to require that all faulty Products be returned to TechForGood UK. In that event TechForGood UK shall pay the cost of carriage by normal means on returned Products and any repaired or replacement Products will be delivered free of charge by TechForGood UK to (at TechForGood UK’s discretion) the location from which they were despatched by the Customer or such other location as TechForGood UK may reasonably determine, or the parties may agree.
9.6 Save as expressly set out in these Conditions, neither Party gives any representation or warranty (express or implied) in respect of the subject matter of any Contract. All warranties, conditions and other terms implied by statute or common law (save for conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
TechForGood UK only deals with manufacturers who offer world class support and back their products 100%. If you discover a fault more than 7 days after you receive your item/s. It is quicker and far easier for you to lodge your warranty claim yourself, you should contact the manufacturer as soon as possible to proceed with a manufacturer warranty claim. For your convenience you can find resources for our partner manufacturers below. If your product is not covered on this list, please email us at returns@techforgooduk.org
If you purchased enhanced support, maintenance, or extended warranty on any product, it is your responsibility to register your product with the manufacturer. TechForGood UK does not register entitlements on behalf of customers.
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Manufacturer |
About your warranty and how to seek support |
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CISCO |
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CISCO MERAKI |
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DELL |
https://www.dell.com/support/contents/en-uk/category/warranty |
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HP |
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LENOVO |
https://support.lenovo.com/gb/en/solutions/ht102247-submit-a-service-request |
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MICROSOFT |
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PANASONIC |
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SAMSUNG |
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YEALINK |
- LIMITATION OF LIABILITY
10.1 Nothing in these Conditions shall exclude or limit the liability of any party for (i) death or personal injury resulting from the negligence of that party or its directors, officers, employees, contractors or agents; (ii) fraud and/or fraudulent misrepresentation by that party or its directors, officers, employees, contractors or agents; or (iii) any other losses to the extent they are not capable of being excluded or limited by applicable law.
10.2 Subject to Condition 10.1:
- (A) TechForGood UK’s maximum aggregate liability for all claims arising under or in connection with any Contract, whether in contract or tort (including negligence), for misrepresentation, breach of any duty (including strict liability) or otherwise, shall be limited to a sum equal to the relevant Contract price; and
- (B) TechForGood UK shall not be liable to the Customer under any Contract, whether in contract or tort (including negligence), for misrepresentation, breach of any duty (including strict liability) or otherwise, for (i) any indirect or consequential loss or damage; or (ii) any loss of profits, revenue, sales, business, agreements, contracts or anticipated savings, any loss of, or damage to, goodwill, or any loss or corruption of data (in each case whether direct or indirect).
- TERMINATION
11.1 Without prejudice to any other rights to which it may be entitled under the Contract TechForGood UK may give notice in writing to the Customer terminating the Contract with immediate effect if:
- (A) the Customer is in material breach of any of the terms of the Contract and such material breach has not, if capable of remedy, been remedied by the Customer to the reasonable satisfaction of TechForGood UK within 30 days of being notified of the breach by TechForGood UK; or
- (B) any step is taken with a view to the winding-up, dissolution or re-organisation of the Customer (other than for the purpose of a solvent liquidation or re-organisation); any step is taken with a view to the appointment of an administrator, liquidator (other than in respect of a solvent liquidation), receiver, administrative receiver or manager in relation to the Customer or any of its assets; the holder of any security interest in relation to any of the assets of the other Customer takes any step to enforce that security; any of the assets of the Customer are subject to attachment, sequestration, distress execution or any similar process; the Customer is or is deemed to be unable to pay its debts as they fall due, admits inability to pay its debts as they fall due, suspends making payments on any of its debts or, by reason of actual or anticipated financial difficulties, commences negotiations with one or more of its creditors with a view to rescheduling any of its indebtedness; the value of the assets of the Customer is less than the amount of its liabilities, taking into account its contingent and prospective liabilities; any step is taken in relation to a composition, compromise, assignment or arrangement with any creditor of the Customer; any step is taken to obtain a moratorium in relation to the Customer or any of its indebtedness; or anything analogous to any of the foregoing occurs in any jurisdiction.
11.2 Termination or expiry of the Contract shall not affect any rights, liabilities or remedies arising under the Contract prior to such termination.
11.3 If TechForGood UK terminates the Contract, the Customer shall pay immediately to TechForGood UK:
- (A) all amounts due in respect of Products provided on or prior to the date of termination; and
- (B) all costs and expenses incurred or payable by TechForGood UK in connection with such termination that would not have been incurred by TechForGood UK but for such termination (including, without limitation, costs and expenses incurred or payable by TechForGood UK in favour of third parties by way of irrecoverable pre-paid fees or charges and any other investments made or costs incurred in relation to or for the purposes of the Contract, payments in respect of continuing third party arrangements relating to the Products that cannot be terminated on the termination of the Contract; and termination charges payable upon the termination of third party arrangements relating to the Products), provided that where such costs and expenses do not relate exclusively to the Products, the Customer shall pay an allocated proportion of such costs and expenses specified by TechForGood UK (acting reasonably).
- ASSIGNMENT AND SUB-CONTRACTING
12.1 The Customer may not assign, novate or otherwise transfer or dispose of, or create any trust in relation to, any or all of its rights and obligations under a Contract without the prior written consent of TechForGood UK.
12.2 TechForGood UK may without the consent of the Customer assign, novate or otherwise transfer or dispose of any or all of its rights under the Contract and may sub-contract or delegate the performance of any of its obligations under the Contract, provided that TechForGood UK shall be liable to the Customer in respect of all acts or omissions of any Sub-Contractors for and to the extent to which, if such acts or omissions were of TechForGood UK, TechForGood UK would be liable to the Customer.
- NOTICES
13.1 All notices which are required to be given under the Contract will be in writing and in the English language. Faxes and email (but not any other form of electronic communication) shall be permitted for the giving of a notice.
13.2 Any such notice sent to TechForGood UK shall be sent to the following address or number:
Address: TechForGood UK, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW
For the attention of: Company Secretary
Telephone no.: 0161 354 1111
Email: hello@techforgooduk.org
13.3 Any such notice sent to Customer shall be sent to their principal place of business.
13.4 All such notices shall, in the absence of earlier receipt, be deemed to have been duly given as follows:
- (A) if delivered personally, upon obtaining signature of receipt of delivery;
- (B) if sent by first class post, 2 working days after the date of posting; and
- (C) if sent by fax or email, at the expiration of 12 hours after the time it was sent.
- WAIVER AND SEVERANCE
14.1 No delay or omission by TechForGood UK in exercising any right, power or remedy provided by law or under the Contract shall affect that right, power or remedy, operate as a waiver of it or operate as an affirmation of the Contract.
14.2 The single or partial exercise of any right, power or remedy provided by law or under the Contract shall not unless otherwise expressly stated preclude any other or further exercise of it or the exercise of any other right, power or remedy.
14.3 The rights, powers and remedies provided in the Contract are cumulative and not exclusive of any rights, powers and remedies provided by law.
14.4 If any provision, or any part thereof, of the Contract is or shall be declared or become unenforceable, invalid or illegal for any reason whatsoever, the other terms and provisions of the Contract shall remain in full force and effect.
- NON-SOLICITATION
15.1 The Customer shall not (except with the prior written consent of TechForGood UK) directly or indirectly solicit or entice away (or attempt to solicit or entice away) from the employment or engagement of TechForGood UK, or any member of the TechForGood UK group, any person employed or engaged by TechForGood UK, or any member of the TechForGood UK group, in connection with the receipt of the Products, other than by means of an advertising campaign not specifically targeted at any of the staff of any TechForGood UK group member.
- INTERPRETATION
16.1 Headings in these Conditions are for convenience only and do not affect the interpretation of these Conditions.
- ENTIRE AGREEMENT AND VARIATION
17.1 The Contract constitutes the whole and only agreement between the parties relating to its subject matter and supersedes and excludes all prior agreements or arrangements in that regard made between them.
17.2 Except in the case of fraudulent misrepresentation, each party acknowledges that in entering into the Contract it is not relying upon any pre contractual statement which is not set out in the Contract and no party shall have any right of action against any other party to the Contract arising out of or in connection with any pre contractual statement except to the extent that it is repeated in the Contract.
17.3 Except as otherwise permitted by the Contract, no change to its terms will be effective unless it is in writing and signed by persons authorised on behalf of both parties.
- PRIVACY
TechForGood UK ("We") are committed to protecting and respecting your privacy. We will comply with all applicable requirements of the Data Protection Legislation. This policy is in addition to, and does not relieve, remove or replace, our obligations under the Data Protection Legislation.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any Personal Data we collect from you, or that you provide to us (whether through our website or otherwise), will be processed by us. It also sets out the scope, nature and purpose of processing. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://techforgooduk.org you are accepting and consenting to the practices described in this policy.
Any reference to Data Protection Legislation in this policy means (i) unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.
Data Controller, Data Processor and Personal Data have the meanings as defined in the Data Protection Legislation.
For the purpose of the Data Protection Legislation, the data controller is TechForGood UK whose registered office address is at Mistle House, Long Royd Road, Sowerby Bridge, HX61NX.
Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site https://techforgooduk.org (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to any of our services, subscribing to newsletters or other updates, search for a product or service, place an order with us, make an enquiry, participate in social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and employer.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We may receive information about you when we send you an electronic communication, such as clicks on links. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.
Uses made of the information
We use information held about you in the following ways:
Information you give to us.
We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to provide you, or permit our company to provide you, with information about goods or services we feel may interest you. Our company are providers of goods and services related to our services, for example, but not limited to, IT consultancy, IT managed services, IT resellers, Cloud services and IT project services. If you are a new customer, and where we permit our company to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the enquiry form, order form or registration form);
- to notify you about changes to our service;
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to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you.
We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
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to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in NW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
- Analytics and search engine providers that assist us in the improvement and optimization of our site.
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Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If TechForGood UK or substantially all of their assets are acquired by a third party, in which case personal data held by it about its customers may be one of the transferred assets.
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If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Restore plc, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
The data that we collect from you may will not be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
We will ensure that we obtain all necessary appropriate consents to enable lawful processing and transfer of your Personal Data.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at https://techforgooduk.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Our obligations
We will ensure that we have in place appropriate technical and organisational measures, reviewed and approved by us regularly, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, ensuring confidentiality, integrity, availability and resilience of our systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by us).
We will ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential.
We will not transfer any Personal Data outside of the European Economic Area unless the following conditions are fulfilled:
- we and the Provider have provided appropriate safeguards in relation to the transfer;
- you have enforceable rights and effective legal remedies;
- the Provider complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and
- the Provider complies with reasonable instructions notified to it in advance by us with respect to the processing of the Personal Data.
We will ensure we comply with our obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators.
We will notify you without undue delay on becoming aware of a Personal Data breach;
At your written direction, we will delete or return Personal Data and copies thereof to you unless required by Applicable Law to store the Personal Data.
We will maintain complete and accurate records and information to demonstrate our compliance with this policy.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. We will respond promptly to any access request made by you.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to GDPR Officer, Mistle House, Long Royd Road, Sowerby Bridge, HX61NX
- GOVERNING LAW
19.1 Each Contract shall be governed by and shall be construed in accordance with the laws of England and Wales. Any matter, claim or dispute arising out of or in connection with the Contract, whether contractual or non-contractual, is to be governed by and determined in accordance with the laws of England and Wales.
19.2 Each party irrevocably submits and agrees to submit to the exclusive jurisdiction of the courts of England and Wales and agrees that any proceeding, suit or action arising out of or in connection with any Contract shall be brought in those courts.